Warren Shubin: Senior IT & Infrastructure Leader
Driving global infrastructure, operations, and service delivery with expertise in cloud solutions, compliance, and automation. A strategic leader with 15+ years of experience transforming IT landscapes.
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Professional Summary
Global Infrastructure Expert
15+ years driving infrastructure, operations, and service delivery, most recently as Head of Workplace Technology PMO at Atlassian.
Security & Compliance
Led Zero Trust architecture implementation and FedRAMP compliance initiatives.
Service Transformation
Transformed global Service Desk operations and championed product-oriented service models.
Technical Expertise
Cloud Infrastructure
Expert in cloud migration, Zero Trust Security, and endpoint management solutions.
Service Delivery
Jira Service Management specialist with automation and ITIL framework implementation.
Compliance
FedRAMP, SOX, HIPAA, and GDPR compliance implementation and monitoring.
AI Integration
Leveraging AI in IT operations and enhancing user experience.
Key Achievements
Cultural Transformation
Led transformation to a Product Operating Model within IT, creating a new mindset balancing enterprise needs with team autonomy.
Global Office Expansion
Built 6 offices and 3 retrofits globally within 3 years, improving delivery time and reducing costs through team trust exercises and health monitoring.
Community Leadership
Chaired Atlassian Foundation Council for AMER, partnering with Room to Read, Posse, and Project Invent to drive positive change.
Atlassian Leadership
ZTNA Migration
Championed migration from Cisco VPN to Cloudflare Zero Trust, reducing outages by 40% and improving user satisfaction by 30%.
FedRAMP Compliance
Partnered with security, commerce, legal, and risk teams to drive FedRAMP readiness across Atlassian's SaaS platforms.
Enterprise Help-Desk
Designed and launched Jira Service Desk with Confluence and Slack integration, enabling data-driven decisions for problems and incidents.
Global Office Buildouts
Executed six global office build-outs with 100% on-time delivery, leading site selection and IT infrastructure deployment.
Previous Experience Highlights
Cloud Migration
Led biotech-regulated workload migrations
Security Enhancement
Deployed enterprise MFA solutions
Infrastructure Optimization
Reduced costs through virtualization
At Achaogen, Medivation, HarvestMark, and SolutionSet, Warren led critical initiatives including cloud migrations, security implementations, and infrastructure optimizations that delivered measurable business value.
Community Engagement
Project Invent
Served as judge and mentor at Project Invent's Demo Day X NYC, supporting student inventors from underrepresented communities.
Atlassian Foundation
Chaired AMER Foundation Council, organizing initiatives including preparing 200 MacBooks for Bayview elementary students.
Mentorship
Mentored interns with 100% positive outcomes in career advancement or mobility.
Leadership Philosophy
Cross-Functional Collaboration
Building bridges across teams to deliver integrated solutions.
Empathy-Driven Leadership
Understanding user needs to create meaningful technology experiences.
Data-Driven Governance
Making decisions based on metrics and measurable outcomes.
Innovation Culture
Fostering environments where creative solutions thrive.
In action
Portfolio - Sample Work Product
2025 OKR Timeline Structure for IT
A comprehensive strategic roadmap aligning IT initiatives with organizational growth objectives while ensuring compliance with critical regulations including SOX, HIPAA, and GxP standards. This timeline structures objectives and key results across four quarters of 2025, establishing clear milestones, accountability mechanisms, and measurement frameworks to support the company's mission through secure, scalable, and user-focused IT infrastructure.

by W. Shubin

Key Quarterly Milestones & Example OKRs
IT strategy for 2025 follows a progressive quarterly approach, building from foundational assessment to innovative implementation. Each quarter has been carefully structured with a distinct theme that builds upon previous achievements while maintaining focus on the overarching goals of compliance, security, scalability, and enhanced user experience.
Q1 (Jan-Mar): Stabilize & Assess
The first quarter focuses on creating a comprehensive understanding of the current IT landscape. During this period, the IT team will conduct a thorough inventory of all enterprise systems and workflows, documenting dependencies, ownership, and operational status. A comprehensive risk and compliance audit covering SOX, HIPAA, and GxP requirements will identify vulnerabilities and gaps in the existing infrastructure. This foundation-building phase establishes the baseline metrics against which future improvements will be measured.
  • Complete 100% inventory of enterprise systems with documented workflows and dependencies
  • Perform gap analysis against compliance frameworks with prioritized remediation plan
  • Establish IT performance baseline with at least 10 measurable KPIs
Q2 (Apr-Jun): Optimize & Standardize
Building on Q1's assessment, the second quarter transitions to implementing standardized policies and security protocols. This phase addresses the highest-priority gaps identified in the audit while establishing consistent practices across the organization. Process automation initiatives begin with high-risk workflows to reduce manual errors and improve efficiency. Regular security audits ensure adherence to newly implemented standards.
  • Deploy standardized IT governance framework with 95% policy adherence rate
  • Automate at least 3 high-risk workflows, reducing manual processing by 40%
  • Implement enhanced security controls with 100% coverage of critical systems
Q3 (Jul-Sep): Scale & Enable
The third quarter focuses on scaling infrastructure to support organizational growth while enabling teams through improved tools and training. Major infrastructure upgrades commence, addressing capacity constraints and enhancing performance. Comprehensive training programs ensure all staff can effectively utilize new systems and understand compliance requirements. Operational metrics track improvements in efficiency and response capabilities.
  • Complete at least one major infrastructure upgrade with zero unplanned downtime
  • Achieve 90% staff proficiency in new systems within 6 weeks of deployment
  • Reduce mean time to resolution for IT incidents by 30% compared to Q2
Q4 (Oct-Dec): Innovate & Review
The final quarter balances forward-looking innovation with comprehensive review of the year's achievements. Pilot programs explore new technologies to enhance R&D capabilities and operational efficiency. Disaster recovery testing ensures business continuity capabilities meet or exceed industry standards. Year-end reviews assess user satisfaction and compliance status, establishing priorities for the following year.
  • Launch 2 pilot initiatives leveraging emerging technologies for data analytics or automation
  • Successfully complete full disaster recovery testing across all mission-critical systems
  • Conduct comprehensive user experience survey with 85% satisfaction target
  • Develop 2026 IT strategic plan informed by metrics and stakeholder feedback
Throughout the year, progress against these OKRs will be tracked through weekly status meetings and biweekly dashboard updates. This regular cadence of review creates transparency, enables early risk detection, and maintains accountability across the IT organization. Digital tracking tools will provide stakeholders with real-time visibility into progress, fostering alignment between IT initiatives and broader organizational objectives. Each quarter's achievements create the foundation for subsequent phases, ensuring a cohesive approach to IT transformation that balances immediate operational needs with long-term strategic goals.
Executive Summary – Strategic IT Roadmap for Rapid Growth
Executive Summary – Strategic IT Roadmap for
Prepared by Warren Shubin

by W. Shubin

Objective
Support the companies growth with a strategic, secure, and scalable IT foundation. Focus areas include modernizing infrastructure, streamlining onboarding and service operations, and meeting compliance demands (SOX, HIPAA, GxP) while improving user experience.
Quarterly OKRs Overview: Q1 – Stabilize & Assess
Inventory enterprise systems and workflows.
Audit onboarding/offboarding in Okta and M365.
Establish baseline Help Desk performance metrics.
Identify top 5 compliance and security risks.
Quarterly OKRs Overview: Q2 – Simplify & Automate
Consolidate tools into a unified ITSM platform.
Launch SSO-secured self-service portal.
Automate provisioning for 80% of new hires.
Implement AI-based ticket triage.
Quarterly OKRs Overview: Q3 – Secure & Scale
Enforce endpoint compliance with Intune + CrowdStrike.
Implement comprehensive endpoint security solution combining Microsoft Intune and CrowdStrike protection.
Roll out conditional access policies.
Deploy context-aware security measures to ensure appropriate access controls.
Deploy audit-ready access logs.
Implement comprehensive logging for compliance and security monitoring.
Publish scalable support model for hybrid teams.
Create flexible IT support framework accommodating both remote and in-office staff.
Quarterly OKRs Overview: Q4 – Transform IT into a Strategic Product
1
Launch 3+ IT products (e.g., onboarding, support, access).
2
Operationalize OKRs with quarterly planning.
3
Introduce observability tools and reduce downtime by 50%.
Warren's Contribution
With deep experience leading at Atlassian, Warren brings proven success in service transformation, automation, and compliance—bridging technical strategy with operational empathy and product-thinking.
Interests